Access your policy information online 24/7.
- Obtain a Certificate of Insurance – Print and send certificates on demand
- Print Auto ID Cards – Proof of insurance when you need it most
- View Policy Documents
Client Portal FAQs
How do I Issue a Certificate of Insurance?
- From the Customer Services Menu, click “Certificate of Insurance.” The Certificate Selection List will display.
- Click on the name of the Certificate you wish to use. A view of the Certificate will display to confirm that you have selected the correct Certificate.
- Click “Submit Request.” Proceed to either of the following sections, based on if the Holder has been previously entered.
If the Holder has already been entered
- Find the Holder from the Holder list.
- Click “Copy” to the right of the Holder Description of Operations.
- Enter the Description of Operations, and review the delivery information.
- Move to the bottom of the screen, and click “Submit Request”. Your certificate will now be delivered based on your instructions, and/or viewed on the screen.
Tip: To view/print Auto ID Cards and Certificates of Insurance, all recipients will need to:
- allow pop-ups from this site
- Install or update Adobe Acrobat Reader on your computer
To enter a new Holder
- If your Certificate Holder is not on the list, click “Add”. The Certificate holder/delivery screen will display.
- Enter the Certificate Holder name, address and phone number.
- Check the “Do they Receive Renewals” box. You will have an opportunity to review those checked at a later date.
- Complete the “Description of Operations” section.
- Enter your email address. If you would like to view/print the Certificate, click the “view on screen” box.
- Enter the recipient information. You may enter up to 3 different recipients. Please remember that if a recipient’s email address is entered, a renewal certificate can also be sent to that address.
- Move to the bottom of the screen, and click “Submit Request”. The Certificate will now be delivered based on your instructions, and/or viewed on the screen.
Reprint or Resend a Previously Issued Certificate of Insurance
- Select “Certificates of Insurance” from the Service Menu.
- Check the radio button “Previously Issued Certificates” in the Find section of the Certificate selection list.
- From the list of previously issued Certificates, locate the certificate you are looking for.
- Select the Certificate by clicking on the Certificate or Holder name.
- Click “Submit Request” on the top left of the screen.
- Update the delivery information if necessary. Please read popup blocker information below.
- Click “Submit request.”
The Certificate will automatically be sent to all recipients entered. Click on the “Certificate” link on the popup box to view a copy of the Certificate.
Popup Blocker: Please note that if “view on screen” is selected, you need to turn off your popup blocker before selecting “Submit Request.”
How do I update my Certificate Holder Renewal List?
- From the Service Menu, select “Manage Certificates.”
- Select “Update Holder Information” to review your list of holders, description of operations, and delivery information.
- Determine which holders to renew by checking or un-checking the “Issue” checkbox.
Don’t want to renew a particular holder? Simply un-check the “Issue” box.
Never want to send one to them again? Check the “Date off” box. We won’t tell
- Review the delivery information. Delivery method & email addresses are pre-assigned to the original delivery information assigned when the Certificate Holder information was entered. The delivery information can be updated by clicking the edit link (the icon of paper and pencil).
- After the holder list is reviewed, click “Update.” This will send your changes/approval of your holders to your Agent.
After your Agent updates your policy information, a renewed Certificate of Insurance will automatically be sent to all Holders selected, which have an email address listed in the delivery information.
How do I add the Web App to my Mobile Device?
On an iPhone:
1. Open the portal in Safari/Scan the QR Code.
2. Tap the icon of an arrow coming out of a box.
3. Tap “Add To Home Screen”.
4. Confirm the name that will display with the icon/link on your home screen.
5. Click “Add” on the upper right side.
On an iPad:
1. Open the portal in Safari/Scan the QR Code.
2. Tap the “arrow-screen” icon (older iPad users Tap the Plus icon).
3. Select “Add to Home Screen” to add the web app to your home page.
On an Android phone:
1. Open the portal on a browser/Scan the QR code.
2. Press the “Menu” button and a list of options will appear.
3. Select “Add shortcut to home screen” to add the web app to your home screen.
On an Android version 2.2.3 and 2.3.4:
1. Open the portal on a browser/Scan the QR code.Tap the menu button.
2. Tap Bookmarks.
3. Select “Add Bookmark”.
4. What Title (will pre fill).
5. Tap “OK”.
6. Press & Hold bookmark icon.
7. Select “Add shortcut to home screen”